Open Coil Orthopaedic Spring Mattress

Beds (Shipping & Returns)

• We’re operating as normal and working closely with delivery partners to ensure FREE & FAST delivery.
• After order completion, you'll receive a link to choose your preferred delivery date. If not selected, delivery may be delayed. Our team will contact you within 24–48 hours if needed.
• Ensure your mobile number and email are up to date. To update, email: info@inhomesdirect.co.uk

Fast & Free Delivery Across Most of the UK

• We offer FREE & FAST home delivery to most UK postcodes, including Premier Next Day and Day-of-Choice services.
• Once ready for dispatch (within 24–48 hours), you’ll receive a link via email/SMS to choose a delivery date.
• Ensure your contact info is current. Email updates to: info@inhomesdirect.co.uk
• 95% of items are in stock for quick dispatch. Out-of-stock items may take up to 21 working days.
• For urgent or date-specific deliveries, call our sales team.

Specialist Delivery Service

• 95% of orders are delivered by trusted furniture couriers. All deliveries are fully insured. Damaged items will be replaced free of charge.
• Note: Some items (e.g., Divan beds, certain mattresses) may take 7–14 working days, especially to postcodes: PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BT. A surcharge may apply. [Click here for more info]
• Delivery is to the communal door. Further movement is at courier discretion. inhomesdirect.co.uk is not liable beyond this point.

Cancellations and Returns

• We offer a 14-day money-back guarantee from the delivery date.
• Return via our team for £49 (deducted from refund) or arrange your own return at your cost.
• Items must be returned unused and in original packaging.
• Assembled or unpackaged items cannot be returned.
• Refunds processed within 2–4 working days of collection. Allow up to 10 working days for funds to appear in your account.

Assembly Information

• All goods are delivered flat-packed for home assembly.
• We comply with the Distance Selling Act 2000.

Off-Shore Island Deliveries

• We do not deliver to off-shore islands due to insurance and liability limitations.
• Any such deliveries are uninsured and at the buyer’s risk. Contact us for more info.

Exchanges & Replacements

• Missing parts? We’ll send replacements promptly.
• Report any damage within 48 hours—exchanges may not be processed after this period.
• Items must be unused and in original packaging. Assembled or unpackaged items cannot be returned.
• We may request photo evidence for replacements or exchanges.
• Exchanging for a different item may incur a fee up to £49. Confirm next-day availability by calling or emailing us.

Data Protection

• Your contact info is protected under the Data Protection Act 1998. We do not share personal details with third parties.
• Delivery charges may vary by postcode—please confirm before ordering.