Delivery Information

Express Kerbside Delivery

Before Delivery

Before your delivery is due, you'll receive an email and SMS confirming your order has been accepted and dispatched.
The day of delivery

The morning of your delivery, you'll receive an SMS confirming your order is on route and will be delivered from 9am-5pm. Remember, a signature is required and we recommend the recipient to be able-bodied to transfer the product.
During your delivery

Our Express service will place the pallet on the kerbside at the nearest access point to your property, a signature upon delivery will be required. Once completed, you'll receive SMS confirmation.
Dependent on delivery location. For express delivery, please use our live chat or email on info@inhomesdirect.co.uk.
Light deliveries

For packages under 30kg, we provide a light delivery service to your door between 8am and 6pm. You’ll receive an email and SMS confirming an expected four-hour delivery slot.
Delivery to remote areas†

Your floor will be left on the pallet at the nearest kerbside to your home. We're currently unable to offer an estimated delivery time for this option.
Deliveries to remote areas: We can deliver to Northern Ireland and other remote areas for an additional charge. Remote area postcodes: PO30 – PO40, PA20 – PA78, PH, IV, KW, ZE, HS, GY, JE.
Express Kerbside Delivery £40

The pallet of flooring will be delivered to the kerbside/roadside at the nearest access point to your property and will need a signature on delivery. The service is an 9am-5pm delivery window with a call from the driver when on route. The Delivery Time is 5 to 7 working days from your order date.

Doorstep delivery on the day of your choice (Monday to Friday between 8am and 6pm)

Doorstep delivery on the morning of your choice (Monday to Friday between 8am and 1pm)

Signed sealed delivered

They’re yours… As exciting as choosing your samples is, the real fun begins when they arrive! Embrace the feeling of knowing you’re one step closer to discovering your dream floor. Once you’ve tried and tested your samples, take a moment to browse our latest brochure – jam packed full of useful hints and tips to fulfil all your flooring needs.
Things to consider

Our light parcel delivery option is subject to access restrictions, for properties which have stepped access, flats above the ground floor (regardless of lift access), your order will be left at the ground floor external doorstep. For residential properties with stepped access flooring will be left at the bottom of the steps.

Deliveries can be made in a variety of commercial vehicles, up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.

If no one is available to accept your delivery at the address you’ve provided, we’ll charge you for re-delivery when you reschedule.

We strongly advise against booking installers until your new floor has arrived. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.

We recommend adding a mobile number in at the point of ordering to make sure you receive your 4 hour delivery SMS, we will also send this information to your email address.