Below FAQ are some common concerns of our clients before purchasing the Products.
If you have other questions, please just send it to info@inhomesdirect.co.uk.
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- Pre Sale Questions
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Pre Sale Questions
We only deliver to your home address to prevent fraud but you can request delivery to an address other than your home address but make sure that your invoice address matches your bank address.
You can return items within 30 days if unopened and in original condition. Contact us at info@inhomesdirect.co.uk with your order number to arrange a return. Clearance items are sold as seen and are non-refundable or exchangeable.
Yes, share any quote from other websites with us, and we’ll beat it.
Contact us at info@inhomesdirect.co.uk for any queries.
Yes, you can return items within 30 days. Return Policy.
Delivery takes 5-7 working days once the order is placed and confirmed.
We do offer installation services, depends on location.
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Once the order is placed and depends on which product you have bought, you can collect it direct from our distributor’s warehouse.
Our Head Office is in Canary Wharf, London but we don’t offer walk-in services.
You can replace it before dispatch. After dispatch, cancel and place a new order.
Cancel within 14 days if it hasn’t been dispatched and get a full refund.
You will receive tracking details including delivery time and consignment number via email, and the driver will call 30 minutes before delivery.
Contact us immediately at info@inhomesdirect.co.uk. You can return it within 30 days..
Contact us at info@inhomesdirect.co.uk to update the address before receiving the order dispatching mail from us. After dispatch, you are responsible to receive and return the items safely to us..
We cannot combine separate orders. Each order will be shipped separately because of the nature of the product..
Contact us right away at info@inhomesdirect.co.uk to cancel or correct the order..
Refunds will be processed within 14 working days.
Track your order or contact info@inhomesdirect.co.uk for help.
Contact us at info@inhomesdirect.co.uk or use the Live Chat on our website for quick answers.
